Services
Validity | The Dutch conditions are the original conditions. Only the courts in Ghent and Eeklo (Belgium) are of competent jurisdiction.
Services | The services of Greet A. De Baets include any training, workshop, course, lecture, talk, workplace observation, consultancy, guidance, advice, and coaching which is organised or given by Greet A. De Baets.
Fees | The fees are inclusive of VAT, unless mentioned otherwise. Preparation, service material (booklet, binder…), action plan, certificate, feedback report (onepager) and memory cards are included in the fee.
Travelling | Transportation costs within Belgium are not charged. Transportation costs outside Belgium are charged separately.
Material | The provided material is copyrighted. The material is intended for use by the participants only. If the client wishes to reuse parts of the service materials internally and non-commercially, they mention the source at least as follows:
Greet A. De Baets + www.communicationdoctor.eu
If clients wish to use parts of the service material externally, they ask Greet A. De Baets permission.
Deviations | Deviations and additions to these general terms and conditions are only possible:
- By a purchase order signed by the client.
- By an order, proposal or agreement signed by the client.
Enrollment | For calendar training courses, Greet A. De Baets processes enrollments in order of arrival. As soon as Greet A. De Baets has received the client's enrollment, she acknowledges receipt. If the training course is fully booked, the client will be informed.
Cancellation | The client may cancel or postpone a training day until two weeks beforehand:
Do you cancel/postpone less than 14 calendar days in advance? 50% payment remains.
Do you cancel/postpone less than 7 calendar days in advance? 100% payment remains.
The client may cancel or postpone a consultation until 48 hours beforehand:
Do you cancel/postpone less than 48 hours in advance? 50% payment remains.
Do you cancel/postpone less than 24 hours in advance? 100% payment remains.
Greet A. De Baets reserves the right to cancel or postpone training days or coaching visits due to circumstances beyond its reasonable control. In such a case, we consult all parties involved to agree on alternatives. If a participant, a trainee or a coachee, cannot come before the start of the service programme, the client is allowed to send a replacement for the whole programme.
Partners | Greet A. De Baets reserves the right to commission authorised business partners to execute certain services.
Participants | Greet A. De Baets treats all information as confidential. Greet A. De Baets is not accountable for the actions and words of the participants upon a service programme.
Complaints | Greet A. De Baets prefers communicating about the client’s questions, suggestions and expectations and agreeing to adapt things until the client is satisfied. Complaints, if any, must be notified by registered letter within five working days upon the invoice date.
Invoice | 1. The invoice is to be paid on its due date at the latest.
2. Any objection must be notified by registered letter within five working days upon the invoice date.
3. In case of non-payment on the mentioned due date, the invoice gives the right to a late payment interest
of 1.5% per month until the date of full payment. This right is automatic and without any notice or warning.
4. If an overdue invoice remains unpaid without proper justification within 15 days upon a notice of default by Greet A. De Baets, a recovery fee will be payable. This fixed and irreducible compensation for recovery costs caused by the payment default is 15% of the unpaid amount with a minimum of 25.00 euro. This clause does not affect the obligation to pay any arrears mentioned above.
These customers have stayed loyal for years