Professional telephoning for generation Z

| Description 

You can learn how to telephone professionally. You discover how you will turn each telephone conversation into a professional experience for your client, customer, guest, patient, colleague, supplier, contact person on the one hand and for yourself on the other hand. Each conversation on the phone is an opportunity to achieve satisfaction and success. 

| Target Group 

This training course is for you if you need more courage and skills to telephone with clients, customers, suppliers, internal or external contacts.

| Approach 

The training course counts on the input of the participants: questions, examples, and cases. We do exercises in a duo to test the effectiveness of our telephone calls. There is much interaction and variation. We will not be watching a slideshow the whole time: we will be switching between sitting, walking, talking, writing, laughing, learning, and remembering. 

| Contents 

You will discover professional telephone etiquette, what you can avoid and what you can do in case of complaints. For each telephone situation, we discover the three associated parameters:

• professional standard
• formulation
• attitude

During the training course, we practise with telephoning and recording devices to determine your own style and progress. It is not obligatory.

| Duration

One day in our seminar place in the Belgian Eifel or two half days in Lembeke in East-Flanders.

| Calendar

By appointment; a minimum of two participants is required.

| Location

Dojo-Haus, St. Vith (B) or Lembeke, East-Flanders (B).

| Price

€ 260 per person. Inclusive of VAT and snack.